Effective Date: March 11, 2025
Balanced Mind Mental Health, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and health information when you use our website (www.balancedmindmentalhealth.com) and related services.
1. Information We Collect
We collect the following types of information:
A. Personal Information
- Name, email address, phone number, and other contact details.
- Information provided when scheduling an appointment or contacting us.
B. Health Information (Protected Health Information – PHI)
- If you are a patient, we may collect health-related information as required for medical treatment and telehealth services.
- PHI is protected under HIPAA regulations and is used only for treatment, payment, or healthcare operations.
C. Technical Information
- IP address, browser type, device information, and website usage data collected through cookies or analytics tools.
- This data helps improve website functionality but does not contain personally identifiable health information.
2. How We Use Your Information
Your information is used to:
- Provide mental health services, including telehealth sessions.
- Communicate with you regarding appointments, treatment, and inquiries.
- Process payments and insurance claims.
- Improve website functionality and user experience.
- Comply with legal and regulatory requirements.
3. HIPAA & Data Protection
- We comply with HIPAA to ensure the confidentiality of your health information.
- We implement administrative, physical, and technical safeguards to protect PHI.
- Access to PHI is restricted to authorized personnel only.
4. How We Share Your Information
We do not sell or share your personal or health information except in the following situations:
- With your consent – If you authorize the release of information.
- For medical treatment – To coordinate care with other healthcare providers.
- For billing and insurance – To process claims and payments.
- As required by law – To comply with subpoenas, public health requirements, or legal obligations.
5. Telehealth & Online Communication Risks
- While we use HIPAA-compliant platforms for telehealth, online communication via email or website contact forms may not be entirely secure.
- We encourage using our patient portal for confidential messages.
6. Cookies & Tracking Technologies
- We use cookies and third-party analytics tools (e.g., Google Analytics) to track website usage.
- Users can disable cookies in their browser settings.
7. Your Privacy Rights
As a patient, you have the right to:
- Access, amend, or request a copy of your health records.
- Restrict certain disclosures of your PHI.
- Request to receive communications via specific channels (e.g., phone, email).
- File a complaint if you believe your privacy rights have been violated.
8. Third-Party Links
Our website may contain links to third-party resources. We are not responsible for their privacy policies or data security practices.
9. Data Retention & Security
- We retain patient records as required by law.
- Security measures include encryption, secure servers, and access controls to protect your information.
10. Updates to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website. Continued use of our services constitutes acceptance of any updates.
11. Contact Information
For questions or privacy concerns, contact us at:
Privacy Officer
Balanced Mind Mental Health, LLC
3440 Hollywood Boulevard, Suite 415
Hollywood, FL 33021
Email: privacy@balancedmindmental.com
